Refund Policy
Last updated: June 2, 2026
1. Overview
We want you to be satisfied with your purchase.
If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
This policy applies to all products purchased from Comfarnot.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item is unused and in original condition
- Item is in original packaging
- Return request is made within 30 days of delivery
- Proof of purchase (order number or receipt) is provided
3. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale or clearance (if applicable)
- Products that have been used, damaged, or altered after delivery
- Items not in original packaging
4. Return Process
To initiate a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Once your return is approved, we will provide return instructions.
5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Please note that your bank or payment provider may require additional time to process the refund.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your payment provider
If you still have not received your refund, please contact us at support@comfarnot.com
7. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, please contact us by email.
8. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
9. Order Cancellation
Orders may be canceled only if they have not yet been shipped.
Once an order has been shipped, it cannot be canceled but may be returned after delivery.
10. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We may request photos or videos to verify the issue.
We will offer a replacement or refund where applicable.
11. Contact Information
If you have any questions about returns or refunds, please contact us:
📧 Email: support@comfarnot.com
🏢 Business Name: Comfarnot
📍 Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG,
62 HOI YUEN RD,
KWUN TONG, KOWLOON,
HONG KONG