Shipping policy
Last updated: June 2, 2026
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Time (Estimated Delivery)
We ship worldwide. Estimated delivery times vary by destination:
- United States: 5–10 business days
- Canada: 6–12 business days
- United Kingdom: 5–9 business days
- Europe: 6–12 business days
- Australia & New Zealand: 6–12 business days
- Asia: 4–8 business days
- Rest of World: 7–15 business days
⚠️ Delivery times are estimates and may vary due to customs or carrier delays.
3. Shipping Cost
We offer the following shipping options:
-
Free Standard Shipping on all orders (if applicable in your store setting)
OR - Shipping fees are calculated and displayed at checkout based on destination and order weight.
4. Order Tracking
All orders include tracking numbers once shipped.
Tracking information will be sent via email once your order has been dispatched.
Please allow 24–72 hours for tracking updates to appear.
5. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Tracking link (if available)
6. Delays and Customs
In rare cases, delivery may be delayed due to:
- Customs clearance procedures
- High seasonal order volumes
- Carrier logistics delays
We are not responsible for delays caused by customs or postal services.
7. Incorrect Address
It is the customer’s responsibility to ensure that shipping information is correct.
We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
8. Lost or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us at:
We will assist you in investigating the issue with the carrier.
9. Multiple Shipping Locations
Depending on product availability, items in the same order may be shipped separately from different fulfillment centers.
You may receive multiple tracking numbers for a single order.
10. Contact Information
If you have any questions regarding shipping, please contact us:
Email: support@comfarnot.com
Business Name: Comfarnot
Business Address:
RM 91, 1/F, BLK 2 CAMELPAINT BLDG,
62 HOI YUEN RD,
KWUN TONG, KOWLOON,
HONG KONG